Terms & Conditions
Please note our services aim to share our knowledge and years of experience with you. We will provide you with evidenced based information in conjunction with anecdotal experience. We are not providing midwifery or obstetric care/management and therefore we cannot take responsibility for the management options provided by your maternity care provider.
Please note that services provided is to be used in addition to your NHS maternity care, and not replace it.
Medical / Obstetric Consulations
We will make every effort to help you understand the care plan you have in place and help you to interpret anything you are unsure of (ultrasound reports, medical conditions etc) whilst providing a bespoke and individualised service for you and your birth partner. Please note that the advice provided is to be used in addition to your NHS maternity care, and not replace it.
1 INTRODUCTION AND CONTACT DETAILS
1.1 These Terms and Conditions apply to our provision of The ChildBirth Group
Courses. Please read these Terms and Conditions carefully before you make
payment for your Course.
1.2 The ChildBirth Group Limited is a registered company in England and Wales
under (company registration number 12090553).
1.3 You can contact us at
1.4 If we need to contact you we will do so by telephone or by the e-mail address provided.
2 INFORMATION ABOUT THE COURSE
2.1 The Course is taught by practicing NHS healthcare professionals. The team
consists of qualified professionals, and no students are used to provide our services.
The course content aims to provide general educational information about
pregnancy, labour, childbirth and caring for new babies. You understand and
acknowledge that the course instructors are not acting in their capacity as NHS
healthcare professionals or providing you with individual care, advice or treatment
that would normally be provided by your NHS maternity team. The Antenatal course
is under no circumstances aiming to replace any of the routine NHS antenatal,
intrapartum or postpartum care that you receive. Our course aims to complement
and supplement your NHS maternity care. The enhanced obstetric services available
via The ChildBirth Group are not in replacement of your NHS obstetric care. If you
have specific queries or concerns about your own pregnancy, health or wellbeing
you should immediately consult your GP, midwife, obstetrician or other appropriate
2.2 It follows from clause 2.1 above that The ChildBirth Group does not accept
liability for your reliance on any information, data, advice, or other matters of any
nature provided in relation to the Course by Course instructors or company
representatives. No responsibility can be accepted by The ChildBirth Group for any
loss, damage, expense or other consequences which may arise as a result of direct
and/or indirect reliance thereon.
2.3 If you have any questions, feedback or complaints about the Course, please
contact us. You can email us at
2.4 The Childbirth Group may merge two courses together in exceptional circumstances in order to fulfil participant numbers and to optimise experience.
3 ACCEPTANCE PROCESS AND DURATION OF THESE TERMS AND
3.1 When you book a Course via our website, subject to payment being made you
will receive a confirmation email. The Course will be delivered to you either via an
online platform, or if a private enhanced service is purchased, face to face. Infant
first aid, colostrum collection workshop and infant feeding support will be provided
face to face. Our instructors will use personal protective equipment (PPE) in line with current guidance and every attempt will be made to adhere to social distancing
guidance. Any Course requests will only be accepted upon these Terms and
Conditions and we only provide the Course in accordance with these Terms and
3.2 These Terms and Conditions shall commence on the date that you pay the
Course Fee and shall continue until the end of your Course or until terminated earlier
in accordance with clause 10.
4 YOUR OBLIGATIONS
4.1 You shall cooperate with us in all matters relating to provision of the Course. It is
your responsibility to attend the Course on the scheduled dates and if you fail to
attend you will not be entitled to a refund of Course Fees.
5.1 The Course Fee is payable at the point of booking.
5.2 The prices for our antenatal course and enhanced services set out on Our
Website are inclusive of any VAT (if applicable).
Statutory cancellation period
6.1 If you change your mind about the Course, for a period of 14 days from the date
on which you pay the Course Fee you have a right to terminate these Terms and
Conditions (“Cancellation Period”) and receive a full refund of the Course Fee. If you
start the Course prior to the expiry of the Cancellation Period you will not lose your
right to cancel but we may charge you for the value of the Course that is provided up
to the date you cancel. Where we have provided you with the Course in full, you do
not have a right to change your mind and receive a refund, even if the Cancellation
Period is still running.
6.2 If you change your mind about the Course and wish to cancel these Terms and
Conditions at any time, then provided you give us at least 6 weeks’ notice you may
cancel and receive a full refund of the Course Fee. You may not otherwise cancel
the Course and receive a refund of the Course Fee. This clause 6.2 does not affect
your legal right to change your mind under the Consumer Contracts Regulations
How to give notice of cancellation
6.3 If you wish to cancel these Terms and Conditions please let us know by doing
one of the following:
(a) Email. Email us at
Please provide your name, home address, details of your Course and, your phone
number and email address.
(b) Online. Complete the Contact form on Our Website.
How and when we will refund you
6.4 Refunds will be made via the same method used to pay the Course Fee. We
may deduct from any refund an amount for the supply of the Course for the period
for which it was supplied, ending with the time when you told us you had changed
your mind. The amount will be in proportion to what has been supplied, in
comparison with the full coverage of the contract. We will make any refunds due to
you as soon as possible. If you are exercising your right to change your mind then
your refund will be made within 14 days of your telling us you have changed your
7 RESCHEDULING COURSES
7.1 Courses are conditional upon there being sufficient uptake for that particular Course.
We aim to run the course with a minimum of four expectant couples and with a maximum of ten couples. If there are four or less couples booked on to the given course, The ChildBirth Group may either cancel or reschedule the Course. If we (The ChildBirth Group) cancel the course, your Course Fee will be fully refunded. If we reschedule the Course pursuant to this clause and the
rescheduled dates are not suitable for you, your Course Fee will be refunded,
provided that you let us know within 7 days of receiving the rescheduled Course
7.2 We may reschedule Course sessions based on events outside our control,
including where a pre-arranged venue no longer becomes available or an instructor
becomes unavailable and we cannot arrange a suitable replacement in time. If we do
so we will provide you with as much notice as possible and we will reschedule the
session within a reasonable time of the original session.
7.3 We may change the venues at which Course sessions will be held. In the event
that a Course venue is changed, the new venue will be located within 3 miles of the
8 INTELLECTUAL PROPERTY RIGHTS
You agree that the Intellectual Property Rights in all work and materials provided by
or on behalf of us or generated by the provision of the Course shall be owned by us.
You may use these Intellectual Property Rights but only to the extent required for
you to participate in the Course.
9 HOW MAY WE USE YOUR PERSONAL INFORMATION?
9.1 We will use the personal information you provide to us:
(a) to supply the Course to you;
(b) to process your payment for the Course Fee; and
(c) if you agreed to this during the Course Request process, to give you information
about similar products and services that we provide, but you may stop receiving this
at any time by contacting us.
9.2 We will only give your personal information to third parties where the law either
requires or allows us to do so.
10.1 These Terms and Conditions may be terminated forthwith by us on giving notice
to you if you are in material breach of the terms of this Agreement.
10.2 Where we terminate these Terms and Conditions pursuant to either clause 10.1
above, we have the right to exclude you from any or any further participation in the
In these Terms and Conditions, the following words have the following meanings:
“Course” means the course we may deliver to you pursuant to these Terms and
Conditions, namely the antenatal course described on Our Website. Please note
however that the Course you attend may vary slightly from the description on Our
Website and in particular we may change the Course from time to time to implement
improvements and to reflect relevant developments and changes in the field of
antenatal and postnatal care.
“Course Fee” means our fee for the Course as set out on Our Website.
“Intellectual Property Rights” means patents, trade marks, service marks, trade
names, internet domain names, rights in designs, copyright (including rights in
computer software databases) and moral rights and other intellectual property rights,
in each case whether registered or unregistered and including any applications for
the grant of any such rights and all rights and forms of protection having an
equivalent or similar effect anywhere in the world.